Session Purpose:
To emphasize the vital role of customer feedback in enhancing the quality and efficiency of laboratory services.

Key Objectives:
1. Highlight effective methods for collecting and analyzing customer feedback.
2. Demonstrate how feedback informs quality improvement initiatives in the lab.
3. Promote a culture of responsiveness and continuous service enhancement.

Speaker: Ms. Monica Githae – MLO, KUTRRH, Quality Officer

Moderator: Ms. Susan Kiambi– Maabara Online

CPD Points: This event is worth 3 CPD points

N/B:

i) The minimum duration for participation to qualify for CPD points is 60%.

ii) Use the same email address used during registration to join the meeting.

iii) Ensure the details used during registration are correct.

iv) Your CPD points will be uploaded on your KMLTTB CPD portals after the event and within 24 hours.

v) Registration closes at 7:45 PM before the next event.