Session Purpose:
The purpose of this webinar is to enhance the communication skills of healthcare professionals in the context of phlebotomy to ensure positive patient experiences. Participants will learn effective communication techniques, strategies for managing patient anxiety, and methods to foster a patient-centered approach in blood collection procedures.
Objectives:
- Understand the Importance of Communication in Phlebotomy
- Explore Effective Communication Techniques
- Develop Strategies for Implementing Patient-Centered Phlebotomy
